Support
We are here for you
Our customer service department has a wealth of knowledge and experience regarding Belid Lighting Group’s brands and products. Please feel free to contact customer services via phone, e-mail or the website with any questions regarding product information, returns, guarantees, delivery times or general enquiries. If you are a member of the public and have any questions regarding a Belid Lighting Group product, we ask that you first and foremost contact the retailer where you purchased your product. Product support – support@belid.se
Retailers
Retailers can place orders for products from Belid, Herstal and Cable Cup by creating an account with our Partner portal. Through the portal you will find information such as stock balance, delivery status and technical specifications for all products. If you are a retailer and would like access to the Partner portal, please contact your nearest sales representative or send an email to support@belid.se and include your company information, customer number and contact details. Telephone +46 (0) 340 66 25 00 Order – order@belid.se
Warranty and returns
We offer a 2-year product warranty on all our luminaire light fixtures and bulbs, as well as up to 5 years extended component warranty on LED modules in light fixtures with integrated LED (5 years from the date of purchase).
Warranty limitations
The warranty does not cover defects or damage caused by improper use or lack of maintenance, commercial use, accident or external causes. Any repairs or modifications of products carried out by an unaccredited person will invalidate the warranty. For any damage caused by lightning, please contact your insurance company first and foremost. If you wish to return a product, please contact the retailer where you purchased the item. If it is a stock item or project order in which the order was placed directly with us, please contact customer support.
Bespoke
Project customers can have items manufactured to order.
For more information, please contact customer services on +46 (0) 340 66 25 01 or order@belid.se.
